FAQs

We will email you as items in your order ship, or if there are updates on the status of your order. All orders can be tracked via SHOP app and by inputting your generated tracking number onto the carrier’s webpage (DHL, FedEx, UPS, USPS).

All orders are shipped from our facility in Los Angeles, California.

Yes! We offer expedited shipping options within checkout.

Yes, we offer international shipping on all orders and the forms of payments accepted are listed at the bottom of our webpage.

Customs, duties and taxes are not included in the item prices or shipping cost. We ship all international orders Delivery Duties Unpaid (DDU), which means any fees are charged once the parcel reaches its destination and must be paid by the recipient. Unfortunately, these fees are beyond our control, and we are unable to cover them for our customers.

COMMISSION’s online shop currently accepts Visa, MasterCard, Discover, American Express, Apple Pay, Diners Club, Elo, Google Pay, JCB, Klarna, and PayPal.

Order ship within 3-5 business days, pending inventory availability and credit card verification.

You will receive an email notification with tracking information once your order ships. If you do not receive a shipping confirmation email within 3 business days, please contact cs@commissiondesigns.com

Please note, we do not ship on weekends or holidays. For more information on our shipping policy, please visit our shipping page.

For standard shipping, you should receive your order within 4-5 business days.

We strive to process orders as quickly as possible. As a result, once an order has been placed, it cannot be modified or cancelled. If you would like to modify your order, please place a new order for the desired size and initiate a return request to send back your original order.

We begin processing orders as soon as they are placed, for this reason we are unable to cancel or make changes to orders. Returns can be initiated through our return page.

If you would like to exchange an item you received, please follow the return instructions noted in the Returns tab at the base of the page . We utilize a third-party service called LoopReturns to process all returns and exchanges. As you follow the instructions within LoopReturns, you will be offered the opportunity to exchange the item(s) you are returning for a replacement item.

If the item(s) you would like are no longer available, please follow our steps to return your item(s) for a refund or store credit, and place a new order.

Returns are accepted for all items within 14 days of purchase. Refunds can be sent back ONLY to the original payment method used in a charge. It’s not possible to send a refund to a different destination (e.g., another card or bank account).

Please visit our returns page to initiate the returns process.

Items marked FINAL SALE cannot be returned or exchanged.

We are so sorry to hear that your order arrived in less than pristine condition! Please let us make it right. Our customer service team will be more than happy to assist with processing a replacement order or issuing a refund. You may contact our customer service team here.

Please email us at cs@commissiondesigns.com as soon as you receive your order.

Please email cs@commissiondesigns.com. We’ll do our best to resolve the issue as quickly as possible.

Don't worry, it's on its way! While we do our best to ship all orders in one package, there are times when orders will ship in multiple boxes due to quantity and size. If you did not receive multiple tracking numbers, please reach out to our customer service team for assistance.

Although we strive for perfection, we are human and sometimes the wrong items are shipped from our warehouse. We are so sorry for any inconvenience this has caused, and our customer service team is here to help make things right. Please contact our customer service team via phone, email, or our contact page, so that they can work to get you your goods as soon as possible.

Email is available Monday-Friday from 8am-5pm PST

cs@commissiondesigns.com

Placing items into your shopping cart does not guaranteed the items will remain in stock. Once an item has been purchased, we will send you an order confirmation email.

If we are unable to complete your order for any reason, we will notify you via email as soon as possible.

Product size information can be found toward the right of each product detail page as shown in the image below. Unless otherwise specified sizing is in inches and is taken with the item lying flat.

Every item has a corresponding size guide where you can view specific measurement. We also include any notable call-outs in the ‘details’ section of the product pages. If you have any other questions, please email cs@commissiondesigns.com and we will help you find your correct size.

If an item is listed as sold out, it is unavailable for purchase. You can click the ‘get notified?’ link on the product page size dropdown and sign up to receive restock notifications. You can also reach out to any of our Stockist who may have additional inventory.

You can stay updated with our latest releases by signing up for our newsletter or by following us on social media.

  • Acrylic knit:Most acrylic knit garments can be machine-washed. Read the label and check for the proper drying option. Some knits retain their shapes best if reshaped and dried flat.
  • Cashmere: Check the care label before laundering cashmere. To hand-wash, use a mild detergent or shampoo. Gently squeeze the water through the garment, then rinse until the water runs clear. Do not wring or twist. Squeeze out excess water. To dry, lay flat on a towel, away from sunlight or heat.
  • Cotton: Cotton holds up well to home laundering. Remove the garment from the dryer promptly to reduce wrinkling. Press using spray starch for the crispness of a laundered shirt.
  • Cotton blend: Dry cotton-blend garments using your dryer's permanent-press or low-heat cycle and remove immediately to reduce wrinkling. Touch up with a steam iron, starch for a professionally laundered look.
  • Denim: Denim should be washed with cold or warm water, inside out. If washing denim that is mixed with synthetic fabrics, always follow care directions for the more delicate fabric with which the denim is mixed. Hang denim to dry and iron on high heat.
  • Flannel: Flannel can be washed in cold or warm water. However, if your flannel derives from wool, even if its washable wool, avoid the dryer completely since it can dry out its fibers. For non-washable wool flannel avoid laundering it at home and take it to the dry cleaners.
  • Nylon: Machine-wash nylon garments in warm water. Use a low temperature setting when tumble-drying and include a dryer sheet to reduce static electricity. Use a warm iron to press, if necessary.
  • Polyester: Read the label. Usually polyester items can be machine-washed (cool) and dried (low). Check the label to see if air-drying is recommended. Touch up with a cool – never hot – iron, if necessary.
  • Rayon: Make sure to read the care label for rayon clothing. Launder in cool water and a mild detergent. When machine-washing, use the gentle cycle and promptly remove garments after washing. When handwashing, do not wring or twist the garment. To dry, roll the item in a towel to squeeze out excess water. Lay flat to dry. Iron when still damp and with the garment inside out to prevent the fabric from becoming shiny. Use a pressing cloth when ironing the right side of the garment. Pressing cloths can be purchased or use something as simple as a piece of white cotton fabric.
  • Spandex: Use warm water when hand- or machine-washing items made with spandex. Line-dry or use a low temperature setting when machine-drying to preserve the elasticity of the garment.
  • Wool knit: Typically, wool knits need to be dry-cleaned, but check the label. If hand-washable, use cool water and a detergent for fine washables. Squeeze out excess water, then reshape and dry flat.
  • Wool (lined): Lined garments generally look best when professionally dry-cleaned once a season. Between dry cleanings, remove surface soil with a brush or damp cloth. Refresh the item by hanging it from a padded hanger in a steamy bathroom; moisture will help garment shed wrinkles. When touching up with an iron, use steam in an up-and-down motion (rather than sliding the iron along the fabric).